It’s All About Process: It’s the process - not merely the content - that leads to Cross-Cultural Intelligence

Today’s leaders and their teams are required to be culturally competent if they want to stay competitive.  With labor pools reflecting more diversity at every level because our social structure has evolved, a clear understanding of why past employee practices and procedures need to change, could not be more critical now.

Most team leaders are good at communicating what goals need to be achieved.  However, they often miss the mark when attempting to lead diverse groups in accomplishing those goals together. 

Why? Leaders may not understand how historical experiences show up in day to day interactions between people with different ethnic backgrounds. Past experiences shape a person’s attitude, behavior and expectations. Diversity facilitators must be able to help different groups examine “how” (the process) their attitudes developed, as well as “what” (the belief) these groups have come to think about each other. 

Throughout her life’s work, Dr. Hunt has come to understand that, through her process of Rehumanizing, dominant status group members invariably end up realizing that they need educational reframing of historical information to understand how oppression works at the systemic level.

Hunt’s expertise is process-oriented first.  It is also backed with content-rich information. This work is complex.  And, it is the foundation for becoming an informed and successful cross-cultural communicator, who has developed Cross-Cultural Intelligence.